Ezzra Gas & Plumbing
Privacy Policy
Last updated: 19 September 2026
Ezzra Gas & Plumbing ("we", "us", "our") is committed to protecting your personal information in line with the Protection of Personal Information Act, 2013 (POPIA). This Privacy Policy explains what personal information we collect, why we collect it, and how we handle it.
1. Who We Are
Ezzra Gas & Plumbing is a plumbing, geyser and gas services business operating in Centurion and the wider Gauteng region, South Africa. You can contact us at 062 596 2380, by WhatsApp, or at admin@ezzragasandplumbing.co.za.
2. Information We Collect
When you use our website quote form, we collect the information you provide, which may include:
- your first name and surname;
- your email address and phone number;
- your location and the service you are enquiring about;
- the urgency of your request and any message you choose to send us.
If you contact us by phone, WhatsApp or email, we collect the details you share during that conversation.
3. How We Use Your Information
We use your personal information to respond to your enquiry, prepare quotes, and provide the services you request. We may also use it to follow up on a quote you have requested. We do not use your information for unsolicited marketing.
4. Legal Basis
We process your personal information on the basis of your consent when you submit a request, and where necessary to take steps to provide the service you have asked for.
5. Sharing and Disclosure
We do not sell your personal information. Your form submissions are transmitted through our webhook processor to reach us, and we may communicate with you via WhatsApp or email. We only share information with third parties where necessary to respond to your request or where the law requires it.
6. Data Retention
We keep personal information only for as long as needed for the purposes described above or as required by law.
7. Data Security
We take reasonable technical and organisational measures to protect your personal information against loss, unauthorised access, and misuse.
8. Your Rights
Under POPIA you have the right to request access to the personal information we hold about you, to ask us to correct it, and to object to or restrict certain processing. You may also withdraw your consent at any time. To exercise these rights, contact us using the details below.
9. Complaints
If you believe we have processed your information unlawfully, you may lodge a complaint with the Information Regulator of South Africa or contact us directly first so that we can resolve the issue.
10. Third-Party Links
This website links to external services such as WhatsApp. Their privacy practices are governed by their own policies.
11. Contact Us
For any privacy questions or requests, contact Calisto: 062 596 2380, by WhatsApp at wa.me/27625962380, or by email at admin@ezzragasandplumbing.co.za.